Terms and Conditions:

These terms and conditions ("Terms") are designed to ensure a clear understanding of the rights and responsibilities of both Travotrails and its customers. They cover various aspects of the booking process, payment procedures, and the usage of Travotrails' services.

Booking and Payment:

1. Reservation Confirmation: Upon making a booking with Travotrails, customers should note that reservations are subject to availability and confirmation by the respective travel service providers, such as airlines and hotels. While Travotrails strives to provide accurate real-time availability, confirmation is contingent upon the availability of seats, rooms, or tours at the time of booking.

2. Booking Deposit: To secure a reservation, customers are required to pay a booking deposit of 10,000 Indian Rupees (INR), along with any additional costs associated with flight bookings made through Travotrails. This deposit serves as a commitment fee and demonstrates the customer's intention to proceed with the booking.

3. Payment Deadline: Full payment for the booking must be completed by the deadline specified by Travotrails. This deadline ensures that all necessary arrangements, including ticket issuance and hotel reservations, can be finalized in a timely manner. Customers are encouraged to adhere to this deadline to avoid any potential disruptions to their travel plans.

4. Payment Methods: Travotrails offers multiple payment methods to facilitate transactions for its customers. These methods include credit/debit cards, bank transfers, and third-party payment platforms. Each payment method is secure and designed to provide convenience and flexibility to customers based on their preferences.

Cancellation Policy:

1. Cancellation Process: In the event that a customer needs to cancel a booking, they are required to submit a cancellation request to Travotrails in writing. This can be done via email or letter, ensuring that there is a clear record of the cancellation request for both parties.

2. Cancellation Fees: The cancellation policy for each booking is determined by the policies of the airlines and hotels involved. Travotrails adheres to these policies and applies any associated cancellation fees or penalties as specified by the service providers. Customers should review the cancellation policies of their bookings to understand the potential financial implications of cancellation.

3. Refund Eligibility: Refunds for cancelled bookings are subject to the terms and conditions outlined by the airlines and hotels. The eligibility for a refund, as well as the amount refunded, is dependent on factors such as the timing of the cancellation relative to the scheduled travel date and any applicable cancellation fees or penalties.

Privacy Policy:

The privacy policy of Travotrails is designed to ensure the protection and confidentiality of customer information. It outlines the collection, use, disclosure, and protection of personal data provided by customers during the booking process and their interaction with Travotrails' services.

1. Information Collection: Travotrails collects various types of personal information from customers, including their name, contact details, payment information, and travel preferences. This information is collected for the purpose of facilitating bookings, providing customer support, and personalizing the travel experience.

2. Information Use: The personal information collected by Travotrails is used for various purposes, including processing bookings, communicating with customers, and tailoring travel recommendations and offers based on their preferences. Travotrails may also use this information for marketing purposes, with the consent of the customers.

3. Information Disclosure: Travotrails may disclose personal information to third-party service providers, travel partners, and government authorities as necessary to fulfill bookings and comply with legal requirements. Measures are in place to ensure that personal data is only shared when necessary and is protected during transmission and storage.

4. Data Security: Travotrails employs industry-standard security measures to protect the personal information of its customers. These measures include encryption, secure data storage, and access controls to prevent unauthorized access, disclosure, alteration, or destruction of customer data.

5. Customer Rights: Customers have certain rights regarding their personal information, including the right to access, update, or delete their data held by Travotrails. They also have the right to opt out of receiving marketing communications and can exercise these rights by contacting Travotrails' customer service team.

Contact Us:

For any inquiries, assistance, or clarification regarding the Terms and Conditions, Cancellation Policy, or Privacy Policy, customers are encouraged to reach out to Travotrails' customer service team. Contact details, including email addresses and phone numbers, are provided to facilitate communication.

Note: Travotrails reserves the right to modify or update its Terms and Conditions, Cancellation Policy, and Privacy Policy as necessary to reflect changes in the industry, regulatory requirements, or business practices. Customers are advised to review these policies periodically to stay informed about any updates or revisions.